Crisis Support 

Richmond Borough Mind does not offer any crisis support services, however we aim to provide you with the information you will need in order to access the appropriate support as or when you need it. There are other providers in the borough that will be able to assist if you are currently experiencing a crisis. 

If you are a Mental Health Carer and are looking for information on how to cope in a crisis please click here

What is a crisis?

The term 'mental health crisis' means that a person is in a mental or emotional state where they need urgent help. Mental health crises may take the following forms:

  1. suicidal behaviour or intention
  2. panic attacks/extreme anxiety
  3. psychotic episodes (loss of sense of reality, hallucinations, hearing voices)
  4. other behaviour that seems out of control or irrational and is likely to endanger the self or others

What are Crises services?

A crisis service is any service that is available at short notice to help a person to resolve a mental health crisis, or to support them while is is happening. These services can range from telephone helplines and home treatment (CRHT) temas and hospital acute wards.

Emergency Advice and Support

  • Crisis-line – 0800 028 8000

    Monday to Friday: 5pm to 9am  Saturday, Sunday and bank holidays: open 24 hours South West London and St. Georges Mental Health Trust's (SWLStG) out-of-hours crisis and home treatment service.

Local Emergency Numbers

  • Richmond Community Mental Health Team (CMHT) – 0203 513 3491
  • Maddison Centre – 0208 977 3156
  • Twickenham CMHT – 0203 513 3156
  • Home and Crisis Intervention Team – 0208 772 5445
    Duty Approved Social Worker (ASW) for a Mental Health Assessment:
    • During office hours(Richmond CMHT) – 0208 940 3331
    • Outside office hours – 0208 744 2442

National Helplines

  • NHS Direct – 0845 4647
  • Samaritans – 08457 909090
    Provides 24-hour confidential emotional support
  • SANEline – 0845 767 8000
    Every day of the year: 6pm to 11pm
  • MindinfoLine – 0300 123 3393
    Monday to Friday: 9am to 6pm
  • Rethink National Advice Service – 0300 5000 927
    Monday to Friday: 10am to 1pm


Adults at Risk

If you are concerned that an adult you know might be at risk of being hurt by somebody else, please contact the Safeguarding Adults At Risk Team on 020 8 891 7971.  You can find out more information about the procedures which surround protecting adults at risk on the council's website.

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