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South West London and St George’s NHS Mental Health Trust (SWLSTG) has launched a Carer, Family and Friends Experience Feedback Form to measure how well it is delivering services to carers, families and friends and to identify areas for further development.
The Trust would like to know whether they identified your role early, informed you about what was happening and kept you informed, involved you in ways that were helpful and welcome, and provided you with suitable support, either directly or through referral/signposting to other sources of support.
SWLSTG works together with local carer support services to deliver the Triangle of Care, a national initiative, led by The Carers Trust, which is designed to improve the experiences of carers, families and friends within mental health services.
Kim Willson, Project Co-ordinator for Carers in Mind welcomes this new development. She said: “I am delighted SWLSTG are now going to be able to formally gather our carers' views across our local mental health services in Richmond to see how well we are doing and to identify where to focus on improving joint working with carers as expert partners in care - this is a great start to the New Year.”
If you are a carer, family member or a friend of someone current using (or who has recently used) SWLSTG services, please complete the form to give your views on how well the Trust worked with you. Please ask your care co-ordinator for a copy of the form.
For more information in Richmond, please contact Kim Willson at Carers in Mind. Tel: 020 8940 7384 Email: email@example.com Text: 07801 200 450
30 May 2018
The June/July edition of Richmond Borough Mind's newsletter, What's On, is now available to download.
29 May 2018
The South West London Health and Care Partnership is developing a proposal to test new ways to support people with diabetes across south west London and would like the opinions of people with diabetes to help design the project.
25 May 2018
As you may be aware the new General Data Protection Regulation (GDPR) came into effect today. At Richmond Borough Mind, we want everyone who comes to us for support, or supports us, to feel confident about how their personal information will be looked after or used when shared with us.