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Crisis Support 

Richmond Borough Mind does not offer any crisis support services, however we try to provide with the information you will need in order to access that support as or when you need it. There are other providers in the borough that will be able to assist if you are currently experiencing a crisis. 

If you are a Mental Health Carer and are looking for information on how to cope in a crisis please click here

Definition of a Crisis

If you feel you can not cope on your own, and feel you at danger to yourself or others than you may need some crisis support.

The generic definition of a Crisis is: 'A time-limited period of psychological disequilibrium, precipitated by a sudden significant change in a person's life situation, or the eruption of volatile emotions attached to an individual's personal history, which results in demands for internal and external adjustment which for the time being are not possible for the individual to achieve alone'.

Crises Support Objectives: 

Once you access a mental health provider who does offer crises support, the objectives of that interaction should be the following: 

  • The psychological resolution of the immediate crisis and restoration to at least the level of functioning that existed prior to the crisis. 
  • To assist those with repetitive and regular chronic patterns of non-coping, by incorporating and interrupting any such patterns in ways this would strengthen the person’s ability to cope. 

 

Emergency Advice and Support

  • Crisis-line – 0800 028 8000

    Monday to Friday: 5pm to 9am  Saturday, Sunday and bank holidays: open 24 hours South West London and St. Georges Mental Health Trust's (SWLStG) out-of-hours crisis and home treatment service.

Local Emergency Numbers

  • Richmond Community Mental Health Team (CMHT) – 0208 940 3331
  • Maddison Centre/Twickenham CMHT – 0208 977 3156
  • Home and Crisis Intervention Team – 0208 772 5445
    Duty Approved Social Worker (ASW) for a Mental Health Assessment:
    • During office hours(Richmond CMHT) – 0208 940 3331
    • Outside office hours – 0208 744 2442

 

National Helplines

  • NHS Direct – 0845 4647
  • Samaritans – 08457 909090
    Provides 24-hour confidential emotional support
  • SANEline – 0845 767 8000
    Every day of the year: 6pm to 11pm
  • MindinfoLine – 0845 766 0163
    Monday to Friday: 9am to 5pm
  • Rethink National Advice Service – 0207 840 3188
    Monday, Wednesday, Friday: 10am to 3pm; Tuesday and Thursday: 10am to 1pm

 

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