Richmond Borough Mind

Policies and Procedures Introduction

Richmond Borough Mind incorporates and fully supports the Mind Quality management system which was initiated in 2001 and reviewed in 2009, and to which we adhere. As part of ensuring a commitment to quality in organisational standards we have developed a number of policies, practices and procedures on key areas. We constantly implement a cycle and culture of continuous improvement and learning. The person who ensures that the organisation adheres to and develops our work in line with Mind's quality standards is our chief executive.

Having policies and procedures which are open to scrutiny, available and are regularly reviewed is important for Richmond Borough Mind’s dealings with its partners, service users, staff and all those involved with the organisation. For that reason we are delighted to be able to place our active policies and procedures on our website. Policies are regularly updated, usually every two to three years.

Select a title to view or download the procedure of interest. If you are not able to view documents in PDF format download Adobe PDF Reader here.

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RB Mind Complaints Policy and Procedure

RB Mind Communications Policy and Procedure

RB Mind Conditions of Service Policy

RB Mind Confidentiality Policy

RB Mind Data Protection Policy 

RB Mind DBS Information Handling Policy

RB Mind Email and Internet Policy

RB Mind Environmental Policy

RB Mind Equality and Diversity Policy

RB Mind Ethical Fundraising Policy

RB Mind Flexible Working and Working from Home Policy

RB Mind Health & Safety Policy

RB Mind Lone Worker Policy and Procedure

RB Mind Management of Violence and Aggression Policy

RB Mind Quality Standards Policy

RB Mind Safeguarding Adults at Risk Policy

RB Mind Sickness & Absence Policy

RB Mind Social Media Policy

RB Mind Supervision Policy

RB Mind Training and Development of Staff Policy

RB Mind User and Carer Involvement Policy

RB Mind Volunteer Policy

RB Mind Whistleblowing Policy

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