Polices and Procedures

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29 Jul

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28 Jul

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27 Jul

Now that we are all free to shop once again on the High Street, why not visit one of our local Mind shops? In the borough of Richmond, we have three stores: East Sheen, Ham and East Twickenham. So, go and grab a bargain!

#Mind #mentalhealth #Richmond #Twickenham #RBMind #support

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26 Jul

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25 Jul

Today is National Schizophrenia Awareness Day, shining a light on the challenges faced by people living with this diagnosis. If you would like to know more, including possible causes and how you can access treatment and support please visit: https://tinyurl.com/saak7vpj

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24 Jul

Nearly a week since Freedom Day, it is likely many of us are feeling a little stressed by now. If so, you can find tips on managing stress in the new normal here: https://tinyurl.com/n8s3nuwv
Subscribe to our monthly Mindful Memo here: https://tinyurl.com/shf57mav

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23 Jul

Samaritans Awareness Day is on Saturday, 24 July. Why not get involved on social media on the day and pledge to become a better listener? https://tinyurl.com/5mcuef95

#Mind #mentalhealth #Richmond #Twickenham #RBMind #Localmind #RichmondBoroughMind #support

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22 Jul

On Friday, 23 July, 1-4pm, our Carers team is inviting you to take part in a Nature and History Trail. Starting at Orleans Gardens, moving to the woodlands next to Orleans Gallery and ending in Marble Hill Park. To book email: [email protected] or call/text Gary on 07502 300 978.

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22 Jul

Polices and Procedures

Policies and Procedures Introduction

Richmond Borough Mind incorporates and fully supports the Mind Quality management system which was initiated in 2001 and reviewed in 2009, and to which we adhere. As part of ensuring a commitment to quality in organisational standards we have developed a number of policies, practices and procedures on key areas. We constantly implement a cycle and culture of continuous improvement and learning. The person who ensures that the organisation adheres to and develops our work in line with Mind’s quality standards is our chief executive.

Having policies and procedures which are open to scrutiny, available and are regularly reviewed is important for Richmond Borough Mind’s dealings with its partners, service users, staff and all those involved with the organisation. For that reason we are delighted to be able to place our active policies and procedures on our website. Policies are regularly updated, usually every two to three years.

Select a title to view or download the procedure of interest. If you are not able to view documents in PDF format download Adobe PDF Reader here.

Download a PDF version

To save the PDF to your computer: PC users select the link and right-click the mouse, select link target. Mac users click the link.

RB Mind Child Protection Policy

RB Mind Complaints Policy

RB Mind Confidentiality Policy

RB Mind Conflict Of Interest Policy

RB Mind Data Protection Policy

RB Mind Environmental Policy

RB Mind Equality And Diversity Policy

RB Mind Ethical Fundraising Policy

RB Mind Managing Incidents And Serious Incidents Policy

RB Mind Privacy Policy

RB Mind Quality Standards Policy

RB Mind Recruitment Of Staff Policy

RB Mind Safeguarding Adults At Risk Policy

RB Mind User And Carer Involvement Policy

RB Mind Volunteer Policy

RB Mind Whistleblowing Policy

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Latest News

30th July 2021
Mindful Memo – Back to post-lockdown life

Read the new issue of Mindful Memo – Back to post-lockdown life. In this edition we look at the theme of returning as many of us go back to our workplaces and social spaces. In the ‘new normal’ we may have found that the rules of engagement have changed somewhat. Read the Memo here

more...
7th July 2021
Discovering our borough – new Wellbeing Walks

Our Peer Group Network Wellbeing Walks have now started back again. The next walk is Richmond Green to Kew Green on Thursday, 15 July, 10.30am-12.30pm. This is a linear walk along the Thames Tow Path. You can find details of all our upcoming walks here.

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Latest Updates

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11 hours ago

You can now read the new issue of Mindful Memo – Back to post-lockdown life. In this edition we look at the theme of returning as many of us go back to our workplaces and social spaces. In the ‘new normal’ we may have found that the rules of engagement have changed somewhat.

Read the Memo here: tinyurl.com/4vsb57ta
You can also subscribe to receive a regular copy of our monthly Mindful Memo into your inbox here: tinyurl.com/ycf2krb9 ... See MoreSee Less

2 days ago

World Friendship Day is taking place on Friday, 30 July. This is a chance for us all to remember how being kind to others is beneficial for our own mental and physical wellbeing. Here’s how: tinyurl.com/5h6ca8rr
If you would like to read more articles like this, subscribe to our monthly Mindful Memo here: tinyurl.com/shf57mav

#Mind #mentalhealth #LondonBoroughOfRichmondUponThames #Richmond #Twickenham #RBMind #Localmind #RichmondBoroughMind #support ... See MoreSee Less

3 days ago

In our Wellbeing Centre we are always coming up with new projects for those of us experiencing long-term mental health problems, for example we recently launched our new Hearing Voices Group which meets every first and second Tuesday of the month, 2-3pm. You can find full details here: tinyurl.com/ydt5x8rv

#mind #MentalHealth #londonboroughofrichmonduponthames #richmond #twickenham #RBMind #Localmind #richmondboroughmind #support ... See MoreSee Less

4 days ago

Now that we are all free to shop once again on the High Street, why not visit one of our local Mind shops? In the borough of Richmond, we have three stores: East Sheen, Ham and East Twickenham. So, go and grab a bargain!

#mind #MentalHealth #londonboroughofrichmonduponthames #richmond #twickenham #RBMind #Localmind #richmondboroughmind #support ... See MoreSee Less

5 days ago

If the changes that have taken place over the last week have affected you, you can get free support for common mental health problems such as anxiety and low mood through our Richmond Wellbeing Service, in partnership with the NHS: tinyurl.com/3rntsfye

#mind #MentalHealth #londonboroughofrichmonduponthames #richmond #twickenham #RBMind #Localmind #richmondboroughmind #support ... See MoreSee Less

6 days ago

Today is National Schizophrenia Awareness Day, shining a light on the challenges faced by people living with this diagnosis. If you would like to know more about schizophrenia, including possible causes and how you can access treatment and support please visit: tinyurl.com/saak7vpj

#mind #MentalHealth #londonboroughofrichmonduponthames #richmond #twickenham #RBMind #Localmind #richmondboroughmind #support ... See MoreSee Less

7 days ago

Nearly a week since Freedom Day, it is likely many of us are feeling a little stressed by now. If so, you can find tips on managing stress in the new normal here: tinyurl.com/n8s3nuwv
If you would like to read more articles like this, subscribe to our monthly Mindful Memo here: tinyurl.com/shf57mav

#mind #MentalHealth #londonboroughofrichmonduponthames #richmond #twickenham #RBMind #Localmind #richmondboroughmind #support ... See MoreSee Less

1 week ago

Samaritans Awareness Day is on Saturday, 24 July. Why not get involved on social media on the day and pledge to become a better listener? tinyurl.com/5mcuef95

#mind #MentalHealth #londonboroughofrichmonduponthames #richmond #twickenham #RBMind #Localmind #richmondboroughmind #support ... See MoreSee Less

1 week ago

On Friday, 23 July, 1-4pm, our Carers in Mind team is inviting you to take part in a Nature and History Trail that we have devised for you and your friends and family to enjoy.

The Trail will take you into three areas around Twickenham Riverside. Starting at Orleans Gardens, moving to the woodlands next to Orleans Gallery and ending in Marble Hill Park. When you've completed the Trail, we will reward you with scones and jam and a cold drink!

To book please email: [email protected] or call/text Gary on 07502 300 978. ... See MoreSee Less

1 week ago

Would you like to talk about what is on your mind with others in the same position? Join our online Chatty Minds group on Friday, 23 July, 3.30-4.30pm. This discussion group is open to everyone on Zoom. For details on how to join please contact [email protected]

#mind #MentalHealth #londonboroughofrichmonduponthames #richmond #twickenham #RBMind #Localmind #richmondboroughmind #support ... See MoreSee Less