Polices and Procedures

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15 Oct

We are currently looking for a Therapies Service Manager (Clinical Lead) - ideally registered with one of the accreditation bodies (UKCP, BACP, BCP or BPS) - to provide leadership of our Psychotherapy and Counselling service. Find out more and apply: https://tinyurl.com/yh5fzdw6

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14 Oct

We are currently looking for a Volunteering Services Manager. This is your opportunity to develop and expand our volunteering and peer led opportunities to support our clients, our volunteers and our organisation. To find out more and apply visit: https://tinyurl.com/yzvs2zs2

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14 Oct

Next Peer Group Network Wellbeing Walk is Duke of Northumberland's River Walk on Thursday, 21 October, 10.30am-12.30pm. This is a linear river walk - meeting at Kneller Gardens, Meadway, Twickenham TW2 6PH. More details: https://tinyurl.com/47du3d5c or [email protected]

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13 Oct

Support Team RB Mind on Saturday, 16 October in the Richmond Marathon Walk! Our team are walking from The London Eye to Hampton Court to raise vital funds to support the mental health of young people in Richmond. Check out their fundraising page: https://tinyurl.com/3rynrvke

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12 Oct

We have two online workshops coming up: Mental Health Awareness on 13 October and Building Resilience on 14 October. Improve understanding of your mental health and that of your loved ones; and develop your emotional resilience. Times and booking: https://tinyurl.com/4y8favan

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11 Oct

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10 Oct

Two-thirds of us who self-harm do not receive any care or treatment. This is a shocking statistic. If you can we encourage you to support our work so we can offer more help to more people. To make a donation https://tinyurl.com/wp8f76nm

#DoOneThing Support our work if you can

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10 Oct

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10 Oct

1 in 4 of us will experience a mental health problem in any given year. If you are struggling with a mental health problem right now, remember: you are not alone. You can find details of all our services here https://tinyurl.com/3ff9cdda

#DoOneThing Call us on 020 3137 9590

Polices and Procedures

Policies and Procedures Introduction

Richmond Borough Mind incorporates and fully supports the Mind Quality management system which was initiated in 2001 and reviewed in 2009, and to which we adhere. As part of ensuring a commitment to quality in organisational standards we have developed a number of policies, practices and procedures on key areas. We constantly implement a cycle and culture of continuous improvement and learning. The person who ensures that the organisation adheres to and develops our work in line with Mind’s quality standards is our chief executive.

Having policies and procedures which are open to scrutiny, available and are regularly reviewed is important for Richmond Borough Mind’s dealings with its partners, service users, staff and all those involved with the organisation. For that reason we are delighted to be able to place our active policies and procedures on our website. Policies are regularly updated, usually every two to three years.

Select a title to view or download the procedure of interest. If you are not able to view documents in PDF format download Adobe PDF Reader here.

Download a PDF version

To save the PDF to your computer: PC users select the link and right-click the mouse, select link target. Mac users click the link.

RB Mind Child Protection Policy

RB Mind Complaints Policy

RB Mind Confidentiality Policy

RB Mind Conflict Of Interest Policy

RB Mind Data Protection Policy

RB Mind Environmental Policy

RB Mind Equality And Diversity Policy

RB Mind Ethical Fundraising Policy

RB Mind Managing Incidents And Serious Incidents Policy

RB Mind Privacy Policy

RB Mind Quality Standards Policy

RB Mind Recruitment Of Staff Policy

RB Mind Safeguarding Adults At Risk Policy

RB Mind User And Carer Involvement Policy

RB Mind Volunteer Policy

RB Mind Whistleblowing Policy

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Latest News

15th October 2021
Peer Group Network Wellbeing Walks – new route every month

Our next Peer Group Network Wellbeing Walk is Duke of Northumberland’s River Walk on Thursday, 21 October, 10.30am-12.30pm. This is a linear river walk and we will be meeting at Kneller Gardens, Meadway, Twickenham TW2 6PH. You can find details of all our monthly walks here

more...
4th October 2021
World Mental Health Day – join The Ultimate Resilience Toolkit workshop

Do one thing for your mental health this week to celebrate World Mental Health Day. We invite you to join The Ultimate Resilience Toolkit workshop, giving you a variety of exercises and resources that can be used in everyday life to build resilience during challenging times. Book your space here:

more...

Latest Updates

Follow Richmond Borough Mind on your favourite social network

Facebook

13 hours ago

They are off!
We are so proud of the team walking a Marathon for us today.
justgiving.com/campaign/RichmondMarathonWalk2021 ... See MoreSee Less

14 hours ago

Support Team RB Mind today in the Richmond Marathon Walk! Our team are walking from The London Eye to Hampton Court to raise vital funds to support the mental health of young people in Richmond.

Please check out their fundraising page here: justgiving.com/campaign/RichmondMarathonWalk2021 ... See MoreSee Less

1 day ago

RB Mind has a vacancy for a Therapies Service Manager (Clinical Lead). This is an exciting opportunity to provide clinical leadership and supervision to a number of therapeutic services within our charity.

We are looking for a skilled and qualified counselling supervisor, ideally registered with one of the accreditation bodies (UKCP, BACP, BCP or BPS) and with experience of working with complex cases, to provide clinical supervision, leadership, management and service development of our Psychotherapy and Counselling service.

To find out more and apply please visit: tinyurl.com/yh5fzdw6 ... See MoreSee Less

2 days ago

We are currently looking for a Volunteering Services Manager. We place a huge value on our volunteers and greatly appreciate the dedication and enthusiasm that they bring to our organisation.

This is your opportunity to lead these services for RB Mind, and to continue to develop and expand our volunteering and peer led opportunities to support our clients, our volunteers and our organisation.

To find out more and apply please visit: tinyurl.com/yzvs2zs2 ... See MoreSee Less

2 days ago

Our next Peer Group Network Wellbeing Walk is Duke of Northumberland's River Walk on Thursday, 21 October, 10.30am-12.30pm. This is a linear river walk and we will be meeting at Kneller Gardens, Meadway, Twickenham TW2 6PH. You can find details of all our monthly walks here: tinyurl.com/47du3d5c For more information please contact: [email protected]

#mind #mentalhealth #londonboroughofrichmonduponthames #richmond #twickenham #RBMind #Localmind #richmondboroughmind #support ... See MoreSee Less

3 days ago

Support Team RB Mind on Saturday, 16 October in the Richmond Marathon Walk! Our team are walking from The London Eye to Hampton Court to raise vital funds to support the mental health of young people in Richmond.

Please check out their fundraising page here: justgiving.com/campaign/RichmondMarathonWalk2021 ... See MoreSee Less

4 days ago

We have two free online workshops coming up: Mental Health Awareness on Wednesday, 13 October and Building Resilience on Thursday, 14 October. This is your chance to learn ways to improve understanding of your mental health and that of your loved ones; and also to find out how you can develop your emotional resilience in these challenging times.
Click here to see times and book your place: tinyurl.com/4y8favan

#mind #mentalhealth #londonboroughofrichmonduponthames #richmond #twickenham #RBMind #Localmind #richmondboroughmind #support ... See MoreSee Less

5 days ago

Our next Understanding and Managing Anxiety online workshop is on Tuesday, 12 October, 10-11.30am. This is a 90-minute workshop exploring what we mean by stress and anxiety, examining the specific effects of Covid. See the full schedule and book here: tinyurl.com/4y8favan

#mind #mentalhealth #londonboroughofrichmonduponthames #richmond #twickenham #RBMind #Localmind #richmondboroughmind #support ... See MoreSee Less

6 days ago

World Mental Health Day is nearly over. We hope you have found your one thing and that you will continue the conversation.

We will leave you with this compelling piece of research. Two-thirds of us who self-harm do not receive any care or treatment. This is a shocking statistic. If you can, we encourage you to support our work so we can offer more help to more people. You can make a donation here: www.rbmind.org/campaigns/direct-giving/

#doonething Support our work if you can

#mentalhealth #community #help #WorldMentalHealthDay2021 #WMHD ... See MoreSee Less

6 days ago

Research has shown people who are resilient tend to have a more positive outlook on life and cope better with stress.

So, we invite you to join The Ultimate Resilience Toolkit workshop, giving you a variety of exercises and resources that can be used in everyday life to build resilience during challenging times. To book your space visit: lnkd.in/gmj8iS6F

#doonething Book your space on The Ultimate Resilience Toolkit workshop

#mentalhealth #community #help #WorldMentalHealthDay2021 #WMHD ... See MoreSee Less