Polices and Procedures

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24 Nov

An extra big thank you from all of us at Richmond Borough Mind to the Big Yellow Group in Richmond for continuing to help us with our storage needs at this time!

#thankyou

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23 Nov

It can be hard to maintain harmony with the housemates with all the added stress of lockdown. Why not check out our article on possible triggers for conflict such as changes in routine at https://bit.ly/2KhxSJC or subscribe for more articles at https://bit.ly/32CiVbv

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22 Nov

Have you taken a moment to just breathe today? Finding time to clear your mind can be beneficial for your mental wellbeing. Join our mindfulness workshop every Monday at https://bit.ly/3lqyWZ8 or our Thursday lunchtime meditation workshop at https://bit.ly/3kvD5d0

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21 Nov

Journey Recovery Hub provides out-of-hours crisis support, supporting people to prevent imminent mental health crisis and safety plan for those living with mental health problems. There are new opening hours for the service which can be found here: https://www.rbmind.org/our-services/recoveryhub/

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20 Nov

Have you signed up to support us at https://www.easyfundraising.org.uk/ & https://smile.amazon.co.uk yet?

It is 100% free and you will raise money for RB Mind and our important work while doing your Christmas shopping at thousands of shops, including Amazon, Argos, eBay and ASOS

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19 Nov

It can feel easy to get stuck on negative thoughts, stopping you connecting with others, like “It’s all too stressful.” But how can you identify and move past them? Find out in our Mindful Memo at https://bit.ly/2GWLPeI or subscribe for more articles at https://bit.ly/32CiVbv

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18 Nov

You can beat the mid-day dip in energy and focus by taking time out to meditate? It improves mental focus, helps you re-energise, and helps reduce stress and anxiety.
Join us every Thursday for a free 45 minute lunchtime meditation with Kat. Book here http://ow.ly/Vj0q50Co5jk

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16 Nov

Anyone else found switching to working from home really difficult? Why not look at our guide to stress-free working from home, with techniques like meaningful breaks or using treats, at https://bit.ly/3njM96W or subscribe for more articles at https://bit.ly/32CiVbv

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14 Nov

Looking for something to release the pressure? Why not sign up for our free online somatic mindfulness workshop every Monday at this link: https://bit.ly/3lqyWZ8 .
Or try our 45 minute mediation workshop, every Thursday lunchtime at: https://bit.ly/3kvD5d0

Polices and Procedures

Policies and Procedures Introduction

Richmond Borough Mind incorporates and fully supports the Mind Quality management system which was initiated in 2001 and reviewed in 2009, and to which we adhere. As part of ensuring a commitment to quality in organisational standards we have developed a number of policies, practices and procedures on key areas. We constantly implement a cycle and culture of continuous improvement and learning. The person who ensures that the organisation adheres to and develops our work in line with Mind’s quality standards is our chief executive.

Having policies and procedures which are open to scrutiny, available and are regularly reviewed is important for Richmond Borough Mind’s dealings with its partners, service users, staff and all those involved with the organisation. For that reason we are delighted to be able to place our active policies and procedures on our website. Policies are regularly updated, usually every two to three years.

Select a title to view or download the procedure of interest. If you are not able to view documents in PDF format download Adobe PDF Reader here.

Download a PDF version

To save the PDF to your computer: PC users select the link and right-click the mouse, select link target. Mac users click the link.

RB Mind Child Protection Policy

RB Mind Complaints Policy

RB Mind Confidentiality Policy

RB Mind Conflict Of Interest Policy

RB Mind Data Protection Policy

RB Mind Environmental Policy

RB Mind Equality And Diversity Policy

RB Mind Ethical Fundraising Policy

RB Mind Managing Incidents And Serious Incidents Policy

RB Mind Privacy Policy

RB Mind Quality Standards Policy

RB Mind Recruitment Of Staff Policy

RB Mind Safeguarding Adults At Risk Policy

RB Mind User And Carer Involvement Policy

RB Mind Volunteer Policy

RB Mind Whistleblowing Policy

Crisis Support Crisis Support for Carers Make a donation Read our e-news

Latest News

13th November 2020
Mindfulness and Meditation Workshops

We will be running our weekly one-hour online Mind and Body Mindfulness session again this upcoming Monday 10-11am. This workshop is open to everyone. You can also join us on Thursday for our 45-minute Lunchtime Meditation at 12-12.45pm. Both workshops can be booked via our events page on Facebook here.

more...
30th October 2020
Mindful Memo – Is loneliness the new normal?

You can now read the new issue of Mindful Memo – Is loneliness the new normal? In this month’s Memo we ask whether the pandemic is contributing to an increased sense of isolation, challenge the negative thoughts that stop us connecting and consider new habits for combatting loneliness. Read the Memo here.

more...

Latest Updates

Follow Richmond Borough Mind on your favourite social network

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1 hour ago

Without the boundaries of our normal routine, the hours and days can easily blend together and the temptation for mindless eating increases. We asked nutritionist Lisa Powell, to share her top tips for eating healthily throughout the day here: bit.ly/38WrPVf . You can also get a wide range of interesting articles relating to the mind by signing up for our Mindful Memos here: bit.ly/32CiVbv

#mind #mentalhealth #londonboroughofrichmonduponthames #richmond #twickenham #rbmind #localmind #richmondboroughmind #wellbeing #mentalhealthmatters #mindfuleating #healthyeating ... See MoreSee Less

1 day ago

An extra big thank you from all of us at Richmond Borough Mind to the Big Yellow Group in Richmond for continuing to help us with our storage needs at this time!

#thankyou ... See MoreSee Less

2 days ago

Struggling to maintain harmony with the housemates? Having another fight over who left that dirty spoon in the sink? Even at the best of times, our relationships with our nearest and dearest can still spawn stress and lockdown has not made that easier. Check out our article on possible triggers for this conflict such as change in routine, lack of control over the future and beliefs at bit.ly/2KhxSJC . To get interesting articles like this, straight to your inbox sign up for Mindful Memos at bit.ly/32CiVbv

#mind #mentalhealth #londonboroughofrichmonduponthames #richmond #twickenham #rbmind #localmind #richmondboroughmind #wellbeing #mentalhealthmatters #mindfulmemos #housemates ... See MoreSee Less

3 days ago

Have you taken a moment to just breathe today? Finding time for stillness and trying to clear your mind, can have many benefits for your overall mental wellbeing. If you want to give it a try, join our online mindfulness workshop every Monday at this link: bit.ly/3lqyWZ8. Or you can sign up for our 45-minute meditation workshop every Thursday lunchtime here: bit.ly/3kvD5d0

#mind #mentalhealth #londonboroughofrichmonduponthames #richmond #twickenham #rbmind #localmind #richmondboroughmind #wellbeing #kindnessmatters #meditation #mindfullness #FREE ... See MoreSee Less

4 days ago

There are new opening hours for Journey Recovery Hubs for Sunday the 22nd and 29th of November with face to face appointments on Sunday 2-8pm at the Alfriston Centre in Surbiton. You can find all the information about the service and opening times at www.rbmind.org/our-services/recoveryhub/

Journey Recovery Hub provides out-of-hours support to reduce immediate crisis and to safety plan for those living with mental health problems, aiming to prevent escalation, reduce isolation and improve wellbeing. This is achieved by drawing on strengths, resilience and coping mechanisms.

#mind #mentalhealth #londonboroughofrichmonduponthames #richmond #twickenham #rbmind #localmind #richmondboroughmind #wellbeing #mentalhealthmatters ... See MoreSee Less

5 days ago

Have you signed up to support us at www.easyfundraising.org.uk/ & smile.amazon.co.uk yet?

It is 100% free for you and will raise money for Richmond Borough Mind and our important work every time you buy something at thousands of online retailers, including Amazon, Argos, Asos and eBay.

#Mind #mentalhealth #LondonBoroughOfRichmondUponThames #Richmond #Twickenham #RBMind #Localmind #RichmondBoroughMind #Wellbeing #KindnessMatters #mentalhealthmatters #charity #giving #amazonsmile #easyfundrasing ... See MoreSee Less

6 days ago

It can feel easy to get negative thoughts stuck in your head which stop you from connecting with other people, like “It’s just all too stressful” or “I’ve messed it up too many times before.”

We can blame ourselves, leading to a self-fulfilling prophecy where we have further unsatisfying relationships, leading to more negative self-talk and social isolation. But how can you identify and move past these thoughts? To read this article, check out the loneliness issue of Richmond Borough Mind’s Mindful Memo at bit.ly/2GWLPeI . Or to get interesting articles like this, straight to your inbox sign up for Mindful Memos at bit.ly/32CiVbv

#Mind #mentalhealth #LondonBoroughOfRichmondUponThames #Richmond #Twickenham #RBMind #Localmind #RichmondBoroughMind #Wellbeing #KindnessMatters #anxiety #depression #mentalhealthmatters #negativethoughts #charity ... See MoreSee Less

7 days ago

How meditation can help you through the day
It is not uncommon to hit a mid-day dip in energy and focus. Instead of sneaking in another coffee, have you thought of taking time out during your lunch hour to meditate? It improves mental focus, helps you re-energise, useful for clearing your head and helps reduce stress.
Join us every Thursday for a free 45 minute lunchtime meditation with Kat. Book here ow.ly/Vj0q50Co5jk ... See MoreSee Less

Book Travel

1 week ago

For many of us, switching from the office to working from home has been a pretty big change and can easily lead to lots of extra stress. However, there are lots of different ways you can try and make the situation as stress free as possible, from using treats, celebrating a freedom from office politics or finding something calming to look at, when you reply to yet another email.

To find out more of our recommended techniques, check out our guide for stress-free working from home at bit.ly/3njM96W . Or to get interesting articles like this, straight to your inbox sign up for Mindful Memos at bit.ly/32CiVbv

#mind #mentalhealth #londonboroughofrichmonduponthames #richmond #twickenham #rbmind #localmind #richmondboroughmind #wellbeing #kindnessmatters #stress #mentalhealthmatters #negativethoughts #homeworking ... See MoreSee Less

2 weeks ago

Looking for something to release the pressure? Why not sign up for our free online somatic mindfulness workshop? You can join us every Monday by signing up at this link: bit.ly/3lqyWZ8 . Or you could try our 45 minute mediation workshop, every Thursday lunchtime by heading to this link: bit.ly/3kvD5d0

#mind #mentalhealth #londonboroughofrichmonduponthames #richmond #twickenham #rbmind #localmind #richmondboroughmind #wellbeing #kindnessmatters #meditation #mindfullness #FREE ... See MoreSee Less