Polices and Procedures

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28 Jun

Failure is a part of life, it is a universal experience, something that connects us all. It has negative connotations but it can have a positive impact on our lives.

#Fearoffailure #howtofail #connection #resilience #growth #mentalhealth #RBMind #Richmond #Twickenham #Support

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27 Jun

Many of us are afraid of failing, it has negative connotations.

But fear of failure stops us from taking risks and moving forward with our lives.

Find out more: How To Fail With Elizabeth Day
https://tinyurl.com/4s6ezd9u

#Fearoffailure #mentalhealth #RBMind

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26 Jun

People from the LGBTIQ+ community are more likely to experience mental health problems, due to the stigma and discrimination faced. You can find info on mental health support for the LGBTIQ+ community here: https://tinyurl.com/k85wmhu3

We want to wish everyone a happy Pride Month!

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22 Jun

People pleasing is very common, we all want to be liked, so we say 'yes'.

But it's also important to understand that it's ok to say 'no' or 'can I think about it?'

#Boundaries #Peoplepleasing #Mentalhealth #RBMind #LocalMind #Support

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21 Jun

We would like to say a big thank you to @bigyellowss for continuing to help us with our storage needs over the summer months.

#BigYellowGroup #Storage #Richmond #Twickenham #RBMind

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19 Jun

Meditation and Mindfulness can help relieve anxiety and improve sleep.

Join our Mind and Body Mindfulness workshop with Karen on Monday 20th June at 10 am- 11am

Sign up here: https://tinyurl.com/56sdmdpu

#Mindfulness #Meditation #Breathe #MentalHealth #RBMind

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17 Jun

As Men's Health Week comes to an end we want to highlight the importance of Men's Mental Health. It matters and needs to be talked about.

So, check in on your male friends, family members and colleagues.

#Men'sHealthWeek #Support #RBMind

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14 Jun

Do something new this summer and join a Wellbeing Walk! Next walk is Twickenham Riverside and Marble Hill Park on 17th June, 10.30am-12.30pm. Contact [email protected] to book.
Info on all our Wellbeing Walks is here: https://tinyurl.com/ydm84snj

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9 Jun

Join Rhiannon and student volunteers on the 10th June for a trip to The V&A Museum and enjoy some coffee and cake afterwards!

To sign up email [email protected] or call 020 8940 7384.

#Carersweek #V&A #London #Culture #Mentalhealth # RBmind #Localmind #Support

Polices and Procedures

Policies and Procedures Introduction

Richmond Borough Mind incorporates and fully supports the Mind Quality management system which was initiated in 2001 and reviewed in 2009, and to which we adhere. As part of ensuring a commitment to quality in organisational standards we have developed a number of policies, practices and procedures on key areas. We constantly implement a cycle and culture of continuous improvement and learning. The person who ensures that the organisation adheres to and develops our work in line with Mind’s quality standards is our chief executive.

Having policies and procedures which are open to scrutiny, available and are regularly reviewed is important for Richmond Borough Mind’s dealings with its partners, service users, staff and all those involved with the organisation. For that reason we are delighted to be able to place our active policies and procedures on our website. Policies are regularly updated, usually every two to three years.

Select a title to view or download the procedure of interest. If you are not able to view documents in PDF format download Adobe PDF Reader here.

Download a PDF version

To save the PDF to your computer: PC users select the link and right-click the mouse, select link target. Mac users click the link.

RB Mind Child Protection Policy

RB Mind Complaints Policy

RB Mind Confidentiality Policy

RB Mind Conflict Of Interest Policy

RB Mind Data Protection Policy

RB Mind Environmental Policy

RB Mind Equality And Diversity Policy

RB Mind Ethical Fundraising Policy

RB Mind Managing Incidents And Serious Incidents Policy

RB Mind Privacy Policy

RB Mind Quality Standards Policy

RB Mind Recruitment Of Staff Policy

RB Mind Safeguarding Adults At Risk Policy

RB Mind User And Carer Involvement Policy

RB Mind Volunteer Policy

RB Mind Whistleblowing Policy

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Latest News

30th May 2022
June Mindful Memo – read it now!

In June’s Mindful Memo we feature Volunteers Week (1st-7th) and Carers Week (6th-12th). Plus, it’s Pride Month too. Read it now here:

more...
13th May 2022
Want to know how we can help? Join us at our Wellbeing Tea Afternoon

Thank you so much to those who joined us at our Wellbeing Tea Afternoon in April. For those who couldn’t join us, we would like to invite you to our next event on Tuesday, 17th May, 4.30-6pm at Whitton Community Centre, Percy Road TW2 6JL. This is a chance to speak to RB Mind staff;
Read more…

more...

Latest Updates

Follow Richmond Borough Mind on your favourite social network

Facebook

9 hours ago

We have launched a new monthly Peer Lunch Club, run by and for people who experience mental health problems.

Come along to meet others, enjoy the food, and you can help prepare the dishes too! The location is near Twickenham Green – this will be sent to you upon booking. To register please email: [email protected]

Our Volunteer Aruna will be cooking an Indian dish on Friday 8th July, 12-3pm. You can find other upcoming dates here: tinyurl.com/2czyv3t2

#lunchclub #enjoyfood #peergroup #peernetworks #mentalhealth #richmond #twickenham #RBMind #Localmind #support ... See MoreSee Less

4 days ago

Failure is a part of life, it is a universal experience, something that connects us all. It is often seen as something negative but it can also have a positive impact on our lives.

#fearoffailure #howtofail #connection #resilience #growth #mentalhealth #RBMind #richmond #twickenham #support ... See MoreSee Less

5 days ago

Many of us are afraid of failing, it has negative connotations. It is instilled in us that if we fail, we are a failure.

But fear of failure limits us because it prevents us from taking risks and moving forward with our lives.

Want to find out more? Listen to author Elizabeth Day's podcast - How To Fail, here: tinyurl.com/4s6ezd9u

#fearoffailure #anxiety #mentalhealth #RBMind ... See MoreSee Less

5 days ago

People from the LGBTIQ+ community are more likely to experience mental health problems such as depression and anxiety, due to the stigma and discrimination faced.

You can find information on mental health support for the LGBTIQ+ community here: tinyurl.com/k85wmhu3

We want to wish everyone a happy Pride Month!

#pridemonth #lesbian #gay #bisexual #transgender #intersex #queer #mentalhealth #Stigma #discrimination #RBMind #support ... See MoreSee Less

1 week ago

People pleasing is very common, we all want to be liked!

We often think that by saying 'yes' to things we will gain approval and recognition, while this may be true it is also important to understand that it's ok to say 'no' or 'can I think about it?' Having boundaries in place can help our wellbeing.

#Boundaries #Peoplepleasing #mentalhealth #wellbeing #RBMind #Localmind #support ... See MoreSee Less

2 weeks ago

We would like to say a big thank you to @bigyellowselfstorage for continuing to help us with our storage needs over the summer months.

#bigyellowgroup #storage #richmond #twickenham #RBMind ... See MoreSee Less

2 weeks ago

Meditation and Mindfulness have many proven health benefits, such as relieving anxiety, stress and improving sleep.

So, start the week with our 1 hour Mind and Body Mindfulness workshop with Karen on Monday 20th June at 10 am.

Sign up here:
tinyurl.com/56sdmdpu

#MindfulMonday #mindfulness #meditation #breathe #anxiety #stress #mentalhealth #richmond #twickenham #RBMind ... See MoreSee Less

2 weeks ago

As Men's Health Week comes to an end we want to highlight the importance of Men's Mental Health. Men are often told not to express their emotions and to toughen up, but this is harmful and it needs to be talked about more.

We all have mental health and our struggles are valid.

So, check in on your male friends, family members and colleagues this Men's Health Week and every other week!

#men'sMentalHealth #checkin #support #richmond #twickenham #RBMind ... See MoreSee Less

2 weeks ago

Take that first step. Do something new this summer and join a Wellbeing Walk!

Explore the borough and meet like-minded people along the way. We work in partnership with #friendlyparksforall to bring Wellbeing Walks to the community, ensuring that everyone can access walks for better mental health.

Our next walk is Twickenham Riverside and Marble Hill Park on Friday 17th June, 10.30am-12.30pm. Please contact [email protected] to register.

You can find a timetable of all our upcoming Wellbeing Walks here: tinyurl.com/ydm84snj

#wellbeingwalks #walkandtalk #getoutside #nature #mentalhealth #RBMind #richmond #twickenham #Localmind #support ... See MoreSee Less

3 weeks ago

Join Rhiannon and student volunteers on the 10th June for a trip to The Victoria & Albert Museum and enjoy some coffee and cake afterwards!

To sign up please email [email protected] or call 020 8940 7384.

#Carersweek #V&A #London #Musuem #Culture #Mentalhealth # RBmind #Localmind #Support ... See MoreSee Less