Helpline Volunteer

This role involves providing valuable support to RB Mind’s helpline.

Hours: Flexible / operating hours across 7 days per week including evenings.

Based at: Home working in the first instance. Usual address: UK House, 82 Heath Rd, Twickenham, TW1 4BW. Phone provided, and confidential space required when working from home. 

Duties can include: 

  • To answer and respond to telephone and email queries made to the helpline, giving emotional support and giving information including signposting to other local services
  • To check or update Excel spreadsheets and enter data into our online database (training will be provided)
  • Filing, document shredding and other tasks as relevant to the role
  • Organising information booklets and making a note of ones that need to be restocked
  • To research local organisations’ provisions and update our resource library for signposting
  • To scan confidential documents and save appropriately

You can download the role description here.

To apply please download and complete the Volunteer Application Form along with the Equality Monitoring Form.

Completed applications and any enquiries should be sent to our Volunteer Co-ordinator at [email protected]

For more information on what is involved in being a Richmond Borough Mind volunteer, please check out our Volunteering page.

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