Journey Recovery Hub

Out-of-hours crisis support


Supporting people to prevent imminent mental health crisis.


Self-Referral form


Please Note:

We have suspended all face to face interactions and we now provide support over the phone only. If you need to get in touch with us please use details below.

[email protected]

020 3137 9755

Your call will be returned during the following hours:

Monday – Friday: 6 -10 pm
Saturday: 2 – 10 pm 
Sunday: 2 – 8 pm


Journey Recovery Hubs provide out-of-hours support to those living with mental health problems, aiming to prevent escalation, reduce isolation, increase independence and self-management and improve wellbeing. The main aim is to support people to reduce immediate crisis and to safety plan for them; drawing on strengths, resilience, and coping mechanisms.

You can refer yourself to the service using the form from our website.  You can complete it online or fill it in when you visit the centre for the first time. You will be asked to sign a short visitor’s agreement outlining terms and conditions of the service during your visit.

We have 2 hubs and you are welcome to attend either of them. See opening location details and opening times below.


Twickenham hub:

32 Hampton Road, Twickenham, TW2 5QB
Near Twickenham Green
Bus routes: 267, 281, 290, 681, R70 or 110, 490, H22 close by.
By rail: Strawberry Hill 10 minutes walk

Tuesday: 6 – 10 pm
Thursday: 6 – 10 pm
Friday: 6 – 10 pm
Sunday: 2 – 8 pm 


Kingston hub:

Alfriston Centre, 3 Berrylands Road, KT5 8RB 
Bus routes:
665, K2 outside centre or 281, 406, 418, 662 close by.
By rail: Surbiton Station 10 minutes walk

Monday: 6 – 10 pm
Wednesday: 6 – 10 pm
Saturday: 2 – 10 pm 


Contact us: If you have any queries, please contact [email protected] / 020 3137 9755


Who can attend?


Adult (18 years +) residents of Richmond and Kingston who perceive themselves to be in mental health crisis, or at risk of moving into mental health crisis. The service is open primarily to residents of Richmond and Kingston. Residents of Merton, Sutton, and Wandsworth will also be welcomed, but may prefer to visit the cafes closer to them. (see below)


Alternative services in South West London:


Hestia’s Recovery Café
966 Garratt Lane,
SW17 0ND

Phone: 07794 394 920 Email: [email protected]
5 mins from Tooting Broadway tube station


Sunshine Recovery Café
296a Kingston Road,
SW20 8LX

Phone: 07908 436 617 Email: [email protected]
Opposite Wimbledon Chase Train station


Exclusion criteria:


• Adults with dementia

• Children or adolescents

• People exhibiting violent or aggressive behaviour

• People under the influence of drugs/ alcohol

• Non- residents of Richmond, Kingston, Merton, Sutton and Wandsworth. This will not mean a refusal of entry but will mean offering of brief support and signposting back to appropriate local services.


What to do we mean by crisis?


Having a mental health crisis can mean different things to different people, but can include:

• Thinking about suicide or acting on suicidal thoughts

• Having an episode of psychosis (where you might experience or believe things that others do not)

• Doing something that could put yourself or other people at risk