Journey Recovery Hub

Out-of-hours crisis support


Supporting people to prevent imminent mental health crisis.


Referral form


Journey Recovery Hub will provide out-of-hours support (referral only) to those suffering from mental health problems, aiming to prevent escalation, reduce isolation, increase independence and self-management and improve wellbeing. The main aim is to support people to reduce immediate crisis and to safety plan for them; drawing on strengths, resilience, and coping mechanisms.

The service will be delivered across the boroughs of Richmond (from December 2019) and Kingston (from January 2020). The service will be accessed by referral only for the initial 3 months until the service is established. Referring agencies include GPs (Richmond and Kingston), SPEAR, CGL, A&E, Mind in Kingston and Richmond, First Response Team, SWLStG NHS Trust. You will find details on this page on which evening and weekend sessions are offered in either Kingston or Richmond.


Twickenham hub:

32 Hampton Road, Twickenham, TW2 5QB
Near Twickenham Green
Bus routes: 267, 281, 290, 681, R70 or 110, 490, H22 close by.
By rail: Strawberry Hill 10 minutes walk

Tuesday: 6 – 10 pm
Thursday: 6 – 10 pm
Friday: 6 – 10 pm
Sunday: 2 – 8 pm 

Kingston hub:

Alfriston Centre, 3 Berrylands Road, KT5 8RB 
Bus routes:
665, K2 outside centre or 281, 406, 418, 662 close by.
By rail: Surbiton Station 10 minutes walk

Monday: 6 – 10 pm
Wednesday: 6 – 10 pm
Saturday: 2 – 8 pm (from 1st February 2020)


Contact us: If you have any queries, please contact [email protected] / 020 3137 9755

Who can attend?

Initially, the service will be a referral-only service – taking referrals from other local service providers – see (non-exhaustive) list below. Referral protocols will be agreed with all stakeholders – this is likely to be an on-line referral form and/or a specific secure email address.

· Crisis and Home Treatment Team

· Police

· Drug and Alcohol Service (CGL / Kingston Wellbeing Substance Misuse Service)


· Other Statutory Sector, Primary Care and Third Sector stakeholders supporting people with potential mental health crisis

Acceptance criteria

Adult (18 years +) residents of Richmond and Kingston who perceive themselves to be in mental health crisis, or at risk of moving into mental health crisis. The service is open primarily to residents of Richmond and Kingston. Residents of Merton, Sutton, and Wandsworth will also be welcomed, but may prefer to visit the cafes closer to them. (see below)

Exclusion criteria:

• Adults with dementia

• Children or adolescents

• People exhibiting violent or aggressive behaviour

• People under the influence of drugs/ alcohol

• Non- residents of Richmond, Kingston, Merton, Sutton and Wandsworth. This will not mean a refusal of entry but will mean offering of brief support and signposting back to appropriate local services.

Contact us: If you have any queries, please contact [email protected] / 020 3137 9755.


The referral form is available here.


What to do we mean by crisis?

Having a mental health crisis can mean different things to different people, but can include:

· thinking about suicide or acting on suicidal thoughts

· having an episode of psychosis (where you might experience or believe things that others do not), or

· doing something that could put yourself or other people at risk

If you think a person’s mental health is getting worse and that they may be approaching a crisis then please refer them to Journey Recovery Hub where support will be on hand.

Alternative services in South West London:


1. Hestia’s Recovery Café

966 Garratt Lane,


SW17 0ND

Phone: 07794 394 920 Email: [email protected]

5 mins from Tooting Broadway tube station

2. Sunshine Recovery Café

296a Kingston Road,

SW20 8LX

Phone: 07908 436 617 Email: [email protected]

Opposite Wimbledon Chase Train station

Stay tuned to this page and our social media channels for update