Age UK Richmond – helping older people during lockdown 


As with most voluntary sector organisations, Age UK Richmond have had to work quickly to provide as many of their services virtually. The following provides an update on the services now being provided during the Coronavirus crisis. 


Help with IT 

Age UK Richmond have launched a new free IT helpline for older people to talk through their IT problems. During this time it is especially important that older people have the chance to access the communications opportunities the online world offers to keep in touch with their friends and family and ensure they do not suffer unnecessary feelings of loneliness and isolation.  
IT tutors from the charity can help with tech questions such as: How do I install Zoom on my tablet?, How do I create a Skype account?, or How does FaceTime work? The tutors can provide clients with clear advice and instructions on how to use the most popular communication platforms safely. To request help with IT please email [email protected] 
Age UK Richmond can only offer the IT support to over-50s living in the borough of Richmond. 


Heartwarming IT stories 

The launch of the new IT helpline has spawned some wonderfully uplifting stories during lockdown. One Age UK Richmond IT volunteer spent three hours with a client last week teaching them the logistics of how to use the popular video chat application, FaceTime. As a result of the session the client got to meet their great- grandchild for the first time. Another client has called the charity to say she wants to find out how to use her laptop so she can speak to her grandchild in Melbourne, Australia.  


Online wellbeing classes 

Age UK Richmond has also set up an online activity programme which includes cooking sessions, IT support, Ukulele classes and fitness sessions for over-65s. Visit their YouTube channel here.

You can also visit Age UK Richmond’s Wellbeing Services online classes here: 


Age UK Richmond also offers: 


  • Telephone Befriending service to those in isolation – the charity has contacted 2000 clients over the phone to ensure they have a support network in place.

  • Help with Shopping – the charity turned its Twickenham Wellbeing Centre into a food hub for charities to enable them to support their clients with emergency shopping.
  • Handyperson Service. 


For more details please contact Age UK Richmond on 020 8878 3073 or [email protected]  
Further information and advice for older people is available at: