ARC — Active Resilience in the Community 

Mental health and wellbeing support for adults in Richmond 

Formerly known as the Wellbeing Centre.  

The ARC provides short-term emotional wellbeing support for Richmond residents, helping people build resilience, improve their wellbeing and access support before their needs escalate.  

Support may include: 

• Building confidence, resilience and self-management skills. 

• Support to manage stress, anxiety, low mood and other emotional wellbeing challenges. 

• Personalised wellbeing planning and goal setting. 

• Reducing social isolation and improving community connections. 

• Signposting and referrals to other services where appropriate. 

• Practical support to promote independence and wellbeing.  

How ARC can support you 

Everyone’s journey is different. We will work with you to understand what matters to you and agree the type of support that may be most helpful. 

• One-to-one support: work with a dedicated member of the ARC team on what issues are important to you, staff can meet with you at home, in the community, on the phone or virtually 

• Group Wellbeing Activities: connect with others, learn practical skills and build confidence. 

• Outreach support: including visits to people’s homes where appropriate. 

• Community Based Support: you can choose one-to-one support, group sessions or a combination. We will decide together what feels right for you. 

The service also provides referral, assessment, triage and support planning to ensure residents receive the right support at the right time.  

Do you need urgent help? 

ARC is open Monday to Friday, 9am–5pm, and is not an emergency or crisis service. If you or someone else is in immediate danger, use the emergency and out-of-hours Crisis Café – Journey Recovery Hub

Can I use ARC? 

ARC supports adults aged 18 and over who are experiencing challenges with their mental health or emotional wellbeing and can be safely supported by a community-based service. 

• You live in Richmond Borough or 

• You are registered with a Richmond GP. 

ARC is free service.
If you are unsure whether ARC is right for you, call us on 020 8948 7652 or email us on arc@rbmind.org and we can talk it through. 

How to access ARC

Referrals are accepted from individuals, families and carers, GP practices, NHS mental health services, Adult Social Care, hospital discharge teams, and voluntary and community sector organisations. Individuals can also self-refer.  

If an individual would like to discuss whether the service is suitable before making a referral, please contact the provider directly: 

• Contact us. Complete our referral form or call 020 8948 7652.
• Talk with us. We will contact you to discuss what has been happening and what support you may need.
• Agree the next step. We will explore the options with you and decide what may be most helpful.
• Professional Referrals accepted.
• Drop In Mondays (please see Drop In below).

Contact ARC

• Opening hours: Monday to Friday, 9am–5pm
• Phone: 020 8948 7652
• Address: Richmond Borough Mind, 82 Heath Road, Twickenham, TW1 4BW
• Email: arc@rbmind.org
• Website: www.rbmind.org 

Find ARC in Twickenham 

ARC is based at 82 Heath Road, Twickenham, TW1 4BW 

If ARC is not the right service 

If another service could better meet your needs, we will explain this and help you connect with appropriate support. We will not simply give you a phone number and leave you to find the next step alone.