Crisis Support

Richmond Borough Mind now offers crisis support through the
Journey Recovery Hub. 

We aim to provide you with the information you will need in order to access the appropriate support as or when you need it. Other providers in the borough that also provide assistance if you are currently experiencing a crisis are detailed below. 

If you are a Mental Health Carer and are looking for information on how to cope in a crisis please click here

What is a crisis?

The term ‘mental health crisis’ means that a person is in a mental or emotional state where they need urgent help. Mental health crises may take the following forms:

  • suicidal behaviour or intention
  • panic attacks/extreme anxiety
  • psychotic episodes (loss of sense of reality, hallucinations, hearing voices)
  • other behaviour that seems out of control or irrational and is likely to endanger the self or others

What are Crises services?

A crisis service is any service that is available at short notice to help a person to resolve a mental health crisis, or to support them while it is happening. These services can range from telephone helplines and crisis resolution and home treatment (CRHT) teams and hospital acute wards. 

Local Advice and Support

  • Kingston and Richmond Assessment Team Self-Referral Line: 
    020 3513 1733  

Out-of-Hours Advice and Support 

  • Mental Health Support line – 0800 028 8000 Monday to Friday: 5pm to 9am.    
    Saturday, Sunday and bank holidays: open 24 hours.  

For those under South West London and St. Georges Mental Health Trust’s out-of-hours crisis and home treatment service. 

National Helplines

  • NHS 111 Tel: 111 
    Staffed by advisers who offer medical advice and information. 
    Or visit the NHS 111 website here.
  • Samaritans – 116 123 
    Provides 24-hour confidential emotional support
  • SANEline – 0300 304 7000 
    Every day of the year: 4.30-10.30pm
  • MindinfoLine – 0300 123 3393 
    Monday to Friday: 9am-6pm (except for bank holidays)
  • Rethink National Advice Service – 0300 5000 927 
    Monday to Friday: 9:30am-4pm

Adults at Risk

Everyone has the right to live in safety, free from abuse and neglect. If you are the victim of abuse, or you know someone who you think is at risk, or has been abused, then it is important to get help. 

You can report your concerns to Richmond Council Adult Access Team on 020 8891 7971 or by completing their online form here.