Since 1st October 2026, Richmond Borough Mind has started delivering the Wandsworth Mental Health Floating Support Service. 

Support is strengths-based and recovery-focused, meaning we work alongside you to identify your goals, build on what is already working well, and help you develop the tools and support networks needed to move forward. 

Most people receive support for around 4 to 6 months, giving them the opportunity to make meaningful progress towards their goals while reducing need for ongoing support. Our approach is practical, outcome-focused and designed to empower people to live well, stay connected and thrive in their community. 

Who the service is for 

Adults aged 18 and over who: 

  • Live in the London Borough of Wandsworth
  • Are experiencing mental health challenges that are affecting your daily life
  • Need short-term support to build, maintain or regain your independence
  • Would benefit from support to prevent problems from becoming more difficult to manage
  • Want practical, outcome-focused support to help you work towards your goals
  • Are willing to work with us to create a personalised support plan

What we offer 

Our service provides short-term, person-centred support for adults experiencing mental health challenges. We focus on helping people:

  • Build confidence and develop practical skills
  • Maintain their tenancy and reduce the risk of homelessness or eviction
  • Improve wellbeing and become more independent in everyday life 
  • Prevent or reduce escalation of mental health and social care needs
  • Improve financial stability and access to welfare benefits
  • Strengthen daily living and self-management skills
  • Reduce social isolation and improve community connection
  • Improve access to physical health, mental health and specialist services
  • Support engagement with employment, education, training and volunteering
  • Increase their choice, control, confidence and resilience
  • Reduce avoidable reliance on crisis, urgent and statutory services
  • Deliver planned transitions and positive exits from the Service

How we support you 

We provide flexible, person-centred support to help you stay well, maintain your independence, and achieve the goals that matter most to you. 

Our support may include: 

  • Wellbeing and recovery sessions
  • Safety and crisis plans
  • Money and budgeting workshops
  • Help with letters, forms and important paperwork
  • Digital skills support
  • Independent living and tenancy workshops
  • Peer support and social opportunities
  • Volunteering and employment information

Support where you need it 

We understand that everyone is different. Support can be provided: 

  • In your home when additional practical support is needed
  • In community settings such as libraries, community hubs and health services
  • By telephone or video call when appropriate and convenient
  • Through groups, workshops and community activities 

How to make a referral

Most referrals to Wandsworth Mental Health Floating Support come through Adult Social Care. If you work in Adult Social Care, please continue to refer using your own referral process.

If you are a professional from another service, such as a GP, community mental health team, hospital ward, voluntary organisation or housing provider, please complete our WFS Professional Referral Form and email it to: floatingsupport@rbmind.org

If you have used the service before, you may be able to refer yourself again. Please email us at the same address to talk through your circumstances.

Once we receive a referral, we will acknowledge it within 72 hours. We will then confirm the outcome, including whether the service is the right fit and any next steps, within 3 to 7 days.

To help us respond quickly, please include as much detail as you can about the person’s support needs, any known risks and whether they know about and agree to the referral. If someone is in crisis or at immediate risk, please do not use this form. Contact emergency services or the local crisis line.