Since 1st October 2026, Richmond Borough Mind has started delivering the Wandsworth Mental Health Floating Support Service. 

Our service provides short-term, person-centred support for adults experiencing mental health challenges. We focus on helping people build confidence, develop practical skills, maintain their tenancy, improve wellbeing and become more independent in everyday life. 

Support is strengths-based and recovery-focused, meaning we work alongside you to identify your goals, build on what is already working well, and help you develop the tools and support networks needed to move forward. 

Most people receive support for around 4 to 6 months, giving them the opportunity to make meaningful progress towards their goals while reducing the need for ongoing support. Our approach is practical, outcome-focused, and designed to empower people to live well, stay connected, and thrive in their community. 

The Service will: 

  • prevent or reduce escalation of mental health and social care needs; 
  • help people live safely and independently in their own homes; 
  • sustain tenancies and reduce the risk of homelessness or eviction; 
  • improve financial stability and access to welfare benefits; 
  • strengthen daily living and self-management skills; 
  • reduce social isolation and improve community connection; 
  • improve access to physical health, mental health and specialist services; 
  • support engagement with employment, education, training and volunteering; 
  • increase people’s choice, control, confidence and resilience; 
  • reduce avoidable reliance on crisis, urgent and statutory services; and 
  • deliver planned transitions and positive exits from the Service. 

Who the Service is for: 

The service supports adults with mental health needs in Wandsworth, including those living in supported accommodation, who require time-limited, goal-focused support to sustain their tenancy and build independence. 

The Service is for adults aged 18 and over who: 

  • reside in the London Borough of Wandsworth; 
  • are experiencing mental ill-health; 
  • require short-term support to restore, develop or maintain independence; 
  • need preventative or reablement support to avoid escalation; 
  • can benefit from an outcomes-focused floating support intervention; and 
  • agree to participate in assessment and collaborative support planning, subject to capacity and best-interest requirements. 

The Service may support people with severe and enduring mental health needs, chronic anxiety or depression, a history of trauma, fluctuating mental health, co-occurring substance use, neurodiversity, autism, learning disability, physical health needs, forensic histories, hoarding, self-neglect, domestic abuse or other complex social circumstances.

How We Can Support You 

We provide flexible, person-centred support to help you stay well, maintain your independence, and achieve the goals that matter most to you. 

Whether you need practical help, emotional support or guidance to navigate services, we’ll work alongside you to create a plan that reflects your strengths, needs and aspirations. 

One-to-One Support 

Our support is tailored to you and may include: 

  • Maintaining your tenancy and feeling secure in your home 
  • Managing money, benefits and household finances 
  • Help with letters, forms and important paperwork 
  • Building confidence, routines and daily living skills 
  • Supporting your emotional wellbeing and mental health recovery 
  • Creating safety and crisis plans 
  • Accessing healthcare and community services 
  • Developing digital skills and confidence 
  • Exploring employment, education, training and volunteering opportunities 
  • Planning for greater independence and future goals 

Support Where You Need It 

We understand that everyone is different. Support can be provided: 

  • In your home when additional practical support is needed 
  • In community settings such as libraries, community hubs and health services 
  • By telephone or video call when appropriate and convenient 
  • Through groups, workshops and community activities 

Connecting You to Your Community 

We can help you build confidence, make new connections and access opportunities through: 

  • Wellbeing and recovery sessions 
  • Money and budgeting workshops 
  • Digital skills support 
  • Independent living and tenancy workshops 
  • Peer support and social opportunities 
  • Volunteering and employment information 

Service boundaries 

The Service does not routinely provide: 

  • personal care; 
  • medication administration; 
  • cleaning, shopping, cooking, laundry or DIY carried out on the person’s behalf; 
  • routine transport; 
  • repeated accompaniment to appointments; 
  • clinical treatment; 
  • 24-hour monitoring; 
  • emergency crisis intervention; or 
  • long-term open-ended keywork. 

Where these needs are identified, the Service will coordinate with the referrer and appropriate partner to secure a suitable response rather than simply closing the referral. 

Referral routes 

Referrals may be received from: 

  • Adult Social Care Mental Health Teams; 
  • Mental Health Duty Teams; 
  • hospital discharge services; 
  • community mental health and home treatment teams; 
  • primary care; 
  • housing and homelessness services; 
  • substance misuse services; 
  • voluntary and community organisations; 
  • carers and family members, where applicable; and 
  • service users through an agreed self-referral route. 

Referrals will be monitored during opening hours Monday – Friday 9-5pm, and responded to within 72 hours. Referral outcomes should be confirmed within three to seven days. 

Referral information 

The referral should include, as far as available: 

  • personal and contact details; 
  • confirmation of Wandsworth residency; 
  • presenting needs and requested outcomes; 
  • relevant mental and physical health information; 
  • known risks and safeguarding concerns; 
  • history of crisis or hospital admission; 
  • communication, language and accessibility requirements; 
  • existing professionals and services; 
  • current medication information where relevant; 
  • housing and tenancy circumstances; 
  • substance use or co-occurring needs; 
  • consent and information-sharing status; and 
  • urgency and anticipated timescales. 

A lack of complete information must not automatically prevent initial consideration. The Service will work with the referrer to obtain information proportionately and safely. 

Referral and Access 

Referrals are received via Adult Social Care operational teams Only.  

Referral forms are to be completed on Mosaic and to be sent to RB Mind:  floatingsupport@rbmind.org